1. About this policy
This Privacy Policy applies to the HelloTrade website, waitlist, and related early-access communications. HelloTrade is still in development. If a trading product or other regulated service becomes available, a separate privacy notice may apply and will be presented before information is collected for that service.
In this policy, “HelloTrade,” “we,” “us,” and “our” refer to the team operating the HelloTrade website and early-access program. We do not use this policy to identify a legal entity or jurisdiction that has not yet been published.
2. Information we may collect
Information you choose to provide
We may collect information you submit when requesting early access, responding to a survey, providing product feedback, or contacting us. This may include your name, social profile, country or region, communication preferences, and the content of your message.
Information collected automatically
When you visit the website, standard technical information may be collected, including IP address, approximate region, browser and device type, operating system, referring page, pages viewed, timestamps, and interactions with the site. Cookies and similar technologies are described in our Cookie Policy.
Information we do not request on this website
The public website does not ask you to provide a wallet seed phrase, private key, or account password. Never send this information to us through social media, forms, or support messages.
3. How we use information
We may use information to:
- operate, secure, troubleshoot, and improve the website;
- manage early-access requests and communicate product updates;
- understand site performance and how visitors use the experience;
- respond to questions, feedback, and requests;
- detect abuse, fraud, security incidents, or prohibited activity; and
- comply with applicable legal obligations and enforce our terms.
Where applicable law requires a legal basis, we rely on consent, steps requested by you, our legitimate interests in operating and securing the service, or compliance with legal obligations, as appropriate to the activity.
4. How information may be shared
We may share information in limited circumstances with:
- service providers that support hosting, security, analytics, communications, and website operations under appropriate restrictions;
- professional advisers or authorities when reasonably necessary to comply with law, protect rights and safety, or investigate misuse;
- parties involved in a financing, reorganization, acquisition, or transfer of the project, subject to appropriate confidentiality protections; and
- other parties when you direct us to share information or give consent.
We do not sell private keys or wallet credentials, and you should never provide them.
5. Retention and security
We retain information only for as long as reasonably needed for the purposes described here, including security, recordkeeping, dispute resolution, and legal compliance. Retention periods vary based on the type of information and why it was collected.
We use reasonable administrative and technical safeguards appropriate to an early-stage web service. No system or transmission method is completely secure, so we cannot guarantee absolute security.
6. Your choices and rights
Depending on where you live, you may have rights to request access, correction, deletion, restriction, portability, or objection regarding personal information. You may also withdraw consent where processing is based on consent. These rights may be subject to legal limits and identity verification.
You can control cookies through your browser and any preference controls made available on the site. You can stop receiving optional updates by using the unsubscribe method in the relevant communication or contacting us on X.
7. Children
HelloTrade is not directed to children, and we do not knowingly collect personal information from children through the early-access website. If you believe a child has provided information, contact us so we can review and delete it where appropriate.
8. International processing and external links
Website infrastructure and service providers may process information in countries other than the country where you live. Where required, appropriate safeguards will be used for international transfers.
The website may link to external sites, wallets, social platforms, or other services. Their privacy practices are governed by their own policies, not this one.
9. Changes and contact
We may update this policy as HelloTrade develops. Material changes will be reflected by a new effective date and, when appropriate, an additional notice.
For privacy questions or requests, contact HelloTrade through x.com/hellotradeapp. Do not include private keys, seed phrases, passwords, or other account secrets.