Terms of Service
Terms of Service
Last Updated: 20th May 2026
PLEASE NOTE: THE SECTION OF THESE TERMS OF SERVICE ENTITLED “GOVERNING LAW AND DISPUTE RESOLUTION” CONTAINS AN ARBITRATION CLAUSE THAT REQUIRES DISPUTES TO BE ARBITRATED ON AN INDIVIDUAL BASIS AND PROHIBITS CLASS ACTION CLAIMS. IT AFFECTS HOW DISPUTES BETWEEN YOU AND HELLOTRADE ARE RESOLVED. BY ACCEPTING THESE TERMS OF SERVICE, YOU AGREE TO BE BOUND BY THIS ARBITRATION PROVISION. PLEASE READ IT CAREFULLY.
PLEASE READ THESE TERMS CAREFULLY, AS THEY CONTAIN MANY LIMITATIONS, PARAMETERS AND RULES REGARDING YOUR USE OF THE SERVICES (AS DEFINED BELOW) (COLLECTIVELY, “RULES”), AND SUCH RULES ARE DISPERSED THROUGHOUT THESE TERMS AND NOT CONSOLIDATED INTO ANY SINGLE SECTION.
Please read these Terms of Service (the “Terms”) and our Privacy Policy at https://www.hello.trade/privacy (the “Privacy Policy”) carefully because they govern your use of the website located at hello.trade and any associated applications, protocols and / or platforms, including, but not limited to, any mobile or web based applications (collectively, the “Platform”) offered by HelloTrade, Inc., a company organized under the laws of the Republic of Panama (“we,” “us,” or “HelloTrade”). To make these Terms easier to read, the Platform and our services offered thereon are collectively called the “Services.”
Agreement to Terms. By accessing or using our Services, you agree to be bound by these Terms. If you don’t agree to be bound by these Terms, do not use the Services. These Terms hereby incorporate by this reference any additional terms and conditions with respect to the Services posted by HelloTrade to the Platform or otherwise made available to you by HelloTrade, including (“Additional Terms”). Unless otherwise stated in the Additional Terms, in the event of any conflict between these Terms and any Additional Terms, these Terms control. If you are an individual accessing or using the Services on behalf of, or for the benefit of, any corporation, partnership or other entity with which you are associated (“Organization”), then you are agreeing to these Terms on behalf of yourself and such Organization, and you represent and warrant that you have the legal authority to bind such Organization to these Terms. References to “you” and “your” in these Terms will refer to both the individual using the Services and to any such Organization.
Definitions.
“HelloTrade Parties” means HelloTrade and all our past, present and future partners, parents, subsidiaries, affiliates and joint venturers, as well as all of our respective past, present and future its officers, directors, agents, representatives, attorneys, predecessors, successors and assigns, whether acting in the course and scope of employment, and all persons acting by, through, under, or in concert with any of them.
“Digital Asset” means, collectively, Fungible Tokens and NFTs.
“NFT” means any non-fungible tokens, coins, crypto assets, digital assets or any other assets created, issued, or built on or in connection with any blockchain, cryptographic or other distributed ledger technology.
“Fungible Tokens” means any fungible tokens, coins, crypto assets, digital assets or any other assets created, issued, or built on or in connection with any blockchain, cryptographic or other distributed ledger technology
“Wallet” means a software application, device, or other mechanism used to store, send, receive, or manage private keys and corresponding public keys associated with Digital Assets. A Digital Asset Wallet may be custodial or non-custodial and may reside on hardware, software, or cloud-based platforms, and is used to facilitate the ownership and transfer of Digital Assets on one or more blockchain networks.
“Smart Contract” means a software program, application, script, or set of code deployed to, executed on, or interacting with a blockchain or distributed ledger network that automatically executes, enforces, records, verifies, facilitates, or performs specified operations, transactions, functions, or instructions according to its programmed logic, including through the use of cryptographic protocols, digital assets, or decentralized network infrastructure. A Smart Contract may include on-chain and off-chain components, interfaces, APIs, automated execution logic, administrative controls, upgradeability mechanisms, oracles, and related software or infrastructure necessary for its operation.
“Stablecoin” means a Digital Asset that is intended to maintain a stable value relative to a specified fiat currency (typically the U.S. dollar) and that is accepted by HelloTrade for deposit, settlement and / or withdrawal under the Platform from time to time.
“Oracle” means any on-chain or off-chain price feed, data feed or other source of information used by the Platform or its Smart Contracts to value Digital Assets, calculate margin, trigger liquidations, or otherwise operate the Platform.
“Perpetual” means a synthetic perpetual futures contract referencing a crypto asset or real-world asset, traded on the Platform's centralized limit order book with off-chain matching and on-chain settlement.
“Tokenized RWA” means a Digital Asset representing economic exposure to a publicly traded security or other off-chain real-world asset, minted, burned and settled through HelloTrade's RFQ infrastructure and broker-dealer relationships.
“Tokenized Private Company Security” means a Digital Asset representing economic or tracking interest in a private company security, structured through SPVs, derivative contracts or other vehicles.
“SPV” means a special purpose vehicle that holds, directly or indirectly, the underlying security or other asset to which a Tokenized RWA or Tokenized Private Company Security relates.
“RFQ” means a request-for-quote process pursuant to which HelloTrade or a third party provides indicative pricing on a bilateral basis for the purchase or sale of a Tokenized RWA, Tokenized Private Company Security, or other product made available on the Platform.
Overview of the Platform and the Services. The Platform enables users to access and use HelloTrade's hybrid centralized/decentralized trading platform, including (i) perpetual futures referencing crypto assets and real-world assets traded on a centralized limit order book with on-chain settlement and self-custodial margin, (ii) tokenized spot exposure to publicly traded securities, and (iii) tokenized economic exposure to private company securities sourced through SPVs, secondary sellers and OTC counterparties. The Platform may, from time to time, offer additional products, including spot crypto, payments and card integrations, and DeFi aggregation. By using the Platform, you acknowledge and agree to the following:
HelloTrade is a technology platform. HelloTrade is not a bank, broker-dealer, futures commission merchant, swap execution facility, money services business, investment adviser, or fiduciary, and does not provide investment, tax, accounting or legal advice;
HelloTrade's services are intended for sophisticated users who fully understand the risks of using non-custodial financial infrastructure, leveraged derivatives, tokenized representations of off-chain assets, and decentralized protocols, and you confirm that you are such a user;
the Platform is composed of off-chain components (including a centralized limit-order book, request-for-quote routing, and broker integrations) and on-chain components (including Smart Contracts that custody user margin collateral, mint and burn tokenized assets, and settle realized profit and loss), each of which is subject to availability, error, and the risks set forth in Annex A;
the Smart Contracts used by the Platform are pausable and upgradeable by HelloTrade or its designees, and HelloTrade may, at any time and without notice, pause, upgrade, migrate, modify, restrict or unwind any function of any Smart Contract, including pausing deposits and withdrawals, in the event of error, exploit, regulatory direction, or other operational concern; and
HelloTrade may, from time to time, act as principal counterparty, market maker, liquidity provider, or hedger in respect of the products offered on the Platform, and may have positions and economic interests adverse to yours.
Eligibility. You may use the Services only if you, and you represent and warrant that you (as applicable):
Are not a “U.S. Person” as defined in Rule 902 of Regulation S under the Securities Act and do not otherwise reside in, are not located in, are not incorporated in, and do not have a registered office or principal place of business in the United States;
Are at least the age of majority in your jurisdiction (e.g., 18 years old in the United States) and capable of forming a binding contract with HelloTrade;
Do not reside in, are not located in, are not incorporated in, and do not have a registered office or principal place of business in any other Prohibited Jurisdiction. “Prohibited Jurisdiction” means the United States, the European Union, the United Kingdom, China Mainland, Panama, Cuba, Iran, North Korea, Syria, Crimea (Ukraine), Luhansk (Ukraine), Donetsk (Ukraine), Belarus, Burundi, Democratic Republic of the Congo, Iraq, Lebanon, Libya, Nicaragua, Somalia, Sudan, Russia, Venezuela, Yemen, and Zimbabwe;
(i) Are not the subject of sanctions administered or enforced by the United States (including without limitation the U.S. Department of the Treasury’s Office of Foreign Asset Control), the United Kingdom, the European Union or any other governmental authority (“Sanctions”) or (ii) organized or resident in a country or territory that is the subject of country-wide or territory-wide Sanctions;
Do not, and will not, use VPN software or any other privacy or anonymization tools or techniques, or other means, to circumvent, or attempt to circumvent, any restrictions that apply;
Understand the risks associated with using the Services, including, but not limited to, your assumption of all such risks detailed in the Risks;
Will not falsify or materially omit any information or provide misleading or inaccurate information requested by HelloTrade in the course of, directly or indirectly relating to, or arising from your activities on or use of the Services, including, but not limited to, at registration or during administration or other due diligence processes, and that if any information provided to HelloTrade becomes incorrect or outdated, you will promptly provide corrected information to HelloTrade;
Acknowledge and agree that any Wallet you use in connection with the Services is wholly controlled and owned by you and that HelloTrade does not have any right, title or interest to the Wallet, except as otherwise set forth herein;
Will not use the Services in order to conceal or disguise the origin or nature of proceeds of crime or terrorist financing, or to further, any breach of applicable law, or to deal in any unlawful property, funds, or proceeds;
Have not, nor have any of your affiliates, directly or indirectly offered, promised, given, or authorized any payment, or offered, promised, given, or authorized the giving of anything else of value, including, but not limited to, any cryptocurrency, to a government official or individual employed by another entity in the private sector in violation of any applicable law;
Consent to any and all tax and information reporting under applicable law;
Will not, nor will any of your affiliates, use the Services directly or indirectly (i) on behalf of or for the benefit of any person subject to the jurisdiction of a Prohibited Jurisdiction, (ii) in violation of or as prohibited, restricted, or penalized under applicable law, or (iii) in any way that would violate, be inconsistent with, penalized under, or cause the omission of filing of any report required under applicable law;
Are not otherwise barred from using the Services under applicable law; and
Will accurately and promptly inform us if you know or have reason to know whether any of the foregoing representations or warranties no longer is correct or becomes incorrect.
Fees and Payments. You agree to pay for any products and services we sell or provide on the Platform, without limitation, by submitting the applicable purchase price in the amount and in the form set forth on the Platform. In the event that such payments are made with cryptocurrency, we will have no insight into or control over these payments or transactions, nor do we have the ability to reverse any transactions. HelloTrade Parties will have no liability to you or to any third party for any and all charges, promises, actions, causes of action, covenants, contracts, controversies, agreements, complaints, claims, liabilities, obligations, suits, demands, grievances, arbitrations, costs, losses, debts and expenses, including attorney’s fees, of any nature whatsoever, known or unknown, foreseen or unforeseen (hereinafter, “Claims”) that may arise as a result of any transactions that you engage or any other transactions that you conduct via the applicable blockchain. We will not refund any fees under any circumstances.
Disclaimers. THE SERVICES AND PLATFORM ARE PROVIDED “AS IS,” WITHOUT WARRANTY OF ANY KIND. WITHOUT LIMITING THE FOREGOING, WE EXPLICITLY DISCLAIM ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, QUIET ENJOYMENT AND NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. We make no warranty that the Services and Platform will meet your requirements or be available on an uninterrupted, secure, or error-free basis. We make no warranty regarding the quality, accuracy, timeliness, truthfulness, completeness or reliability of any information or content on the Services or Platform. YOU ACKNOWLEDGE AND AGREE THAT HELLOTRADE MAKES NO REPRESENTATIONS OR WARRANTIES REGARDING THE POTENTIAL REWARDS, TIPS, AND / OR BENEFITS YOU MAY RECEIVE.
Network Fees. During your use of the Services, you may be charged fees by applicable blockchain networks (collectively, the “Network Fees”). You, and not HelloTrade, are responsible for paying these Network Fees.
Smart Contracts; Self-Custody of Collateral. Certain functions of the Platform are implemented through Smart Contracts that may custody margin collateral, mint and burn Digital Assets, calculate and settle profit and loss, and effect liquidations. By using the Platform, you acknowledge and agree that: (a) you deposit Stablecoins and other Digital Assets into Smart Contracts that are owned and controlled by HelloTrade for purposes of effecting the on-chain functions of the Platform, but you retain beneficial ownership of those Digital Assets, subject to the terms of these Terms and the operation of the Smart Contracts; (b) some Smart Contracts may be pausable and / or upgradeable, and HelloTrade (directly or through one or more administrators, multisigs, governance bodies, or service providers) has authority to pause, upgrade, migrate, modify, restrict, replace, or unwind any Smart Contract at any time and without notice, including in the event of error, exploit, dispute, regulatory direction, force majeure, or operational concern; (c) HelloTrade may, in its sole discretion, freeze, withhold, sequester, claw back, or otherwise restrict your access to Digital Assets held in any Smart Contract in connection with any actual or suspected violation of these Terms, fraud, manipulative trading, sanctions or anti-money-laundering risk, regulatory concern, or technical defect; (d) any margin you post in connection with any trade is at risk of loss through adverse market movement, liquidation, oracle malfunction, Smart Contract failure, or other risks set forth in Annex A, up to and including total loss; and (e) HelloTrade does not provide any custodial, fiduciary, or banking services in respect of any Digital Asset deposited to the Platform.
Perpetuals; Margin and Liquidation. You agree that: (a) you alone are responsible for monitoring your margin, your unrealized profit and loss, and your overall risk exposure on the Platform; (b) the Platform may liquidate your Perpetuals positions, in whole or in part, at any time that your account's margin falls below the applicable maintenance margin requirement, in the Platform's sole discretion, by any method (including market orders into the order book, auction, or transfer to a backstop or insurance facility), and you bear all costs of any such liquidation, including liquidation fees, slippage, and any deficit; (c) HelloTrade uses Oracles to determine mark prices, index prices, funding rates, and other inputs used by the Platform and the Smart Contracts. Oracles are external services and may be subject to errors, delays, manipulation, downtime, forks, or failure, any of which may result in unintended liquidations, funding payments, or other outcomes (“Oracle Malfunctions”); (d) funding rates, fees, leverage limits, position caps, contract specifications, and risk parameters may be adjusted by HelloTrade at any time and without notice; and (e) the Platform may, in extreme market conditions, restrict trading, cancel orders, pause withdrawals, deleverage open positions, or socialize losses across users via auto-deleveraging, insurance funds, or similar mechanisms, all of which are accepted and authorized by you. The HelloTrade Parties shall have no liability whatsoever for, and you hereby irrevocably waive, release, and discharge the HelloTrade Parties from and against, any and all losses, damages, liabilities, claims, costs, expenses, or causes of action of any kind, whether direct, indirect, incidental, consequential, special, exemplary, punitive, or otherwise, arising out of, relating to, or resulting from any Oracle Malfunction, including any errors, inaccuracies, delays, outages, manipulation, corruption, failures, interruptions, unavailability, or other defects in any oracle, pricing feed, index, benchmark, data source, or related infrastructure used in connection with the Platform, any Smart Contract, or any transaction, position, liquidation, settlement, valuation, or calculation conducted thereon.
Tokenized RWAs; Broker-Dealer Counterparties. Tokenized RWAs represent economic exposure to publicly traded securities and other off-chain assets. You acknowledge and agree that: (a) execution of Tokenized RWA transactions may be effected through one or more regulated broker-dealers or other counterparties (each, a “Broker”), and HelloTrade is not itself a broker-dealer with respect to such transactions; (b) HelloTrade routes RFQs to a Broker and, upon your acceptance of the quote and acceptance by the Broker, effects the on-chain mint or burn of a corresponding Tokenized RWA; (c) on-chain settlement and off-chain securities settlement occur on different timetables (e.g., T+0 versus T+1/T+2), and HelloTrade may use its own balance sheet or third-party liquidity facilities to bridge timing differences, in each case at its own risk and discretion and without recourse to you; (d) the underlying off-chain securities are held by a Broker, custodian, SPV or other counterparty (and not by you); (e) your rights are limited to the contractual rights described in these Terms, any product-specific documentation, any additional terms provided on the Platform, and the Smart Contracts; (f) you have no direct legal or beneficial ownership of any underlying off-chain security, you have no rights to vote, receive dividends in kind, or attend meetings except as expressly provided by HelloTrade, and Tokenized RWAs may not in all cases be redeemable on demand; (g) HelloTrade or any Broker may pause, suspend, restrict, or terminate trading in any Tokenized RWA at any time for any reason; and (h) HelloTrade Parties shall have no liability whatsoever for, and you hereby irrevocably waive, release, and discharge the HelloTrade Parties from and against, any and all losses, damages, liabilities, claims, costs, expenses, actions, demands, or causes of action of any kind, whether direct, indirect, incidental, consequential, special, exemplary, punitive, or otherwise, arising out of, relating to, or resulting from: (i) any act, omission, insolvency, failure, suspension, restriction, delay, rejection, or misconduct of any Broker, custodian, SPV, issuer, exchange, clearing firm, settlement system, liquidity provider, market maker, transfer agent, administrator, or other third party involved in the issuance, custody, trading, hedging, settlement, redemption, or support of any Tokenized RWA; (ii) any disruption, delay, mismatch, or failure between on-chain and off-chain settlement processes, including any timing differences between blockchain settlement and traditional securities settlement cycles; (iii) any inability to mint, burn, transfer, redeem, liquidate, or otherwise transact in any Tokenized RWA; (iv) any suspension, halt, delisting, corporate action, market disruption, regulatory action, trading restriction, or unavailability affecting any underlying asset or Tokenized RWA; (v) any discrepancy between the value, price, performance, liquidity, or availability of any Tokenized RWA and any underlying off-chain asset; or (vi) any loss or claim arising from your lack of direct ownership, beneficial interest, voting rights, dividend rights, redemption rights, or other rights with respect to any underlying off-chain asset, except in each case to the extent resulting from HelloTrade’s gross negligence, fraud, or willful misconduct to the extent such liability cannot be waived under applicable law.
Tokenized Private Company Securities; SPVs. Tokenized Private Company Securities are highly illiquid instruments representing indirect economic or tracking interests in private company equity that may be sourced through SPVs, secondary sellers, OTC counterparties, or HelloTrade inventory. You acknowledge and agree that: (a) you have no direct legal or beneficial ownership of any underlying private company security; (b) information about the underlying private company is limited, may be stale, may be provided by third parties, and may be inaccurate, and HelloTrade makes no representation regarding its accuracy or completeness; (c) Tokenized Private Company Securities may be impossible to redeem, transfer or sell prior to a defined liquidity event (e.g., an IPO, acquisition, or secondary sale), and HelloTrade is not obligated to provide or facilitate any such liquidity event; (d) the value of a Tokenized Private Company Security may be substantially affected by changes in the SPV's structure, dilution of the underlying security, capital calls, side-letter rights of underlying holders, transfer restrictions imposed by the issuer, restricted-stock legends, and other factors outside HelloTrade's control; (e) you accept the full risk of total loss in respect of any Tokenized Private Company Security; and (f) HelloTrade Parties shall have no liability whatsoever for, and you hereby irrevocably waive, release, and discharge the HelloTrade Parties from and against, any and all losses, damages, liabilities, claims, costs, expenses, actions, demands, or causes of action of any kind, whether direct, indirect, incidental, consequential, special, exemplary, punitive, or otherwise, arising out of, relating to, or resulting from: (i) the illiquidity, transfer restrictions, lock-ups, restricted-stock legends, holding periods, or inability to redeem, transfer, dispose of, or otherwise realize value from any Tokenized Private Company Security; (ii) any delay, failure, cancellation, abandonment, or absence of any IPO, acquisition, tender offer, financing, recapitalization, secondary transaction, or other liquidity event; (iii) any act, omission, insolvency, restructuring, dissolution, mismanagement, fraud, misconduct, or failure of any SPV, issuer, shareholder, broker, custodian, transfer agent, administrator, or other third party involved in the sourcing, custody, issuance, support, or administration of any Tokenized Private Company Security; (iv) any dilution, repricing, recapitalization, capital call, side-letter arrangement, preferential rights, voting arrangement, information asymmetry, transfer restriction, or other change affecting the underlying private company security or any SPV structure; (v) the lack, insufficiency, staleness, inaccuracy, incompleteness, or delay of any financial, operational, valuation, capitalization, or other information relating to any private company or underlying asset; (vi) any discrepancy between the value, price, performance, liquidity, or availability of any Tokenized Private Company Security and any underlying private company interest; or (vii) the complete loss of value of any Tokenized Private Company Security, except in each case to the extent resulting from HelloTrade’s gross negligence, fraud, or willful misconduct to the extent such liability cannot be waived under applicable law.
HelloTrade Internal Market Maker; Conflicts of Interest. HelloTrade may, directly or through affiliates, operate a proprietary market-making function on the Platform and in external venues to support orderly markets and provide liquidity. You acknowledge and agree that: (a) HelloTrade and its affiliates may be on the other side of your trades, including by quoting bids and offers against you on the centralized limit order book and via RFQ; (b) HelloTrade may earn profits (and bear losses) from such activity; (c) HelloTrade has no obligation to provide liquidity, to quote competitive prices, or to refrain from withdrawing quotes at any time; (d) HelloTrade may hedge its exposures internally, on external venues, or with third-party counterparties; (e) HelloTrade may use the same systems and infrastructure for its proprietary activity as for client activity; and (f) you waive any claim against HelloTrade based on the existence of such conflicts of interest, except in the case of fraud or willful misconduct.
Stablecoin Yield; DeFi Integrations. If HelloTrade makes any yield-sharing or DeFi integration available to you, you acknowledge and agree that: (a) such yield is generated by third-party issuers (e.g., stablecoin issuers, lending or staking protocols) and is not provided, guaranteed or insured by HelloTrade; (b) HelloTrade may, at its discretion, share with you a portion of any yield it actually receives from such third parties, but is not obligated to do so, and may retain all or part of any such yield without notice or recourse; (c) any third-party protocol or issuer is subject to its own terms, conditions, risk parameters and on-chain code, none of which is controlled by HelloTrade; (d) participation in any DeFi integration is at your own risk, and HelloTrade is not responsible for any loss, fork, governance action, Smart Contract exploit, depeg, insolvency or other event affecting any third-party protocol or issuer; (e) HelloTrade may onboard or remove third-party protocols and issuers at any time; and (f) any yield may be subject to withholding, regulatory restrictions, or tax reporting requirements that are your sole responsibility.
No Advice; No Solicitation. Nothing made available to you by HelloTrade or through the Platform constitutes investment, tax, legal, accounting, or other professional advice, a solicitation to buy, sell or trade any Digital Asset or security, or a recommendation of any trading strategy. Educational materials, market commentary, research, indicators, analytics, and similar content are provided for informational purposes only. You are solely responsible for your own decisions and for evaluating the suitability of any product for you. Where required by Applicable Law, you confirm that you are accessing the Platform on a reverse-solicitation basis.
Your Wallet.
In connection with using the Services, you may be required to connect a Wallet. HelloTrade does not know or have access to the private keys to the Wallets you connect to the Services. You are exclusively responsible for maintaining the confidentiality and security of your Wallets, accounts and devices you use to access
These Terms and the Services are not intended to, and do not, create or impose any fiduciary duties on us. To the fullest extent permitted by law, you acknowledge and agree that we owe no fiduciary duties or liabilities to you or any other party, and that to the extent any such duties or liabilities may exist at law or in equity, those duties and liabilities are hereby irrevocably disclaimed, waived, and eliminated.
Changes to these Terms or the Services. We may update the Terms from time to time in our sole discretion. If we do, we’ll let you know by posting the updated Terms on the Platform or may also send other communications. It’s important that you review the Terms whenever we update them or you use the Services. If you continue to use the Services after we have posted updated Terms, then it means that you accept and agree to the changes. If you don’t agree to be bound by the changes, you may not use the Services anymore. Because our Services are evolving over time we may change or discontinue all or any part of the Services, at any time and without notice, at our sole discretion.
Rights.
By using the Platform, you grant us a worldwide, non-exclusive, sublicensable, royalty-free license to use, copy, modify, and display any content, including but not limited to text, materials, images, files, communications, comments, feedback, suggestions, ideas, concepts, questions, data, or otherwise, that you post on or through the Platform for our current and future business purposes, including to provide, promote, and improve the services. This includes any digital file, art, or other material linked to or associated with any Digital Assets that are displayed and / or otherwise used to interact on the Platform. You represent and warrant that you have, or have obtained, all rights, licenses, consents, permissions, power and/or authority necessary to grant the rights granted herein for any material that you list, post, promote, or display on or through the Platform. You represent and warrant that such content does not contain material subject to copyright, trademark, publicity rights, or other intellectual property rights, unless you have necessary permission or are otherwise legally entitled to post the material and to grant us the license described above, and that the content does not violate any laws.
If you comply with these Terms, HelloTrade grants to you a limited non-exclusive, non-transferable license, with no right to sublicense, to use the Services. Except as expressly permitted in these Terms, you may not (and may not allow a third party to): (i) copy, modify or create derivative works based on the Services; (ii) distribute, transfer, sublicense, lease, lend or rent the Services to any third party; (iii) reverse engineer, decompile or disassemble the Services (unless applicable law permits, despite this limitation); or (iv) make the functionality of the Services available to multiple users through any means. You may not (a) use the Services in any manner that could damage, disable, overburden, or impair the servers and other resources of the Platform and / or any applicable blockchain network, (b) interfere with any third party’s use of a Platform and / or any applicable blockchain network, or (c) to knowingly or intentionally cause any other user’s financial loss, emotional distress, or any other form of harm. You may not attempt to gain unauthorized access to any aspect of the Platform or to information for which you have not been granted access.
HelloTrade and its licensors exclusively own all right, title and interest in and to the Services and its entire contents, features, and functionality, including all associated intellectual property rights. You acknowledge that the Services are protected by copyright, trademark, and other applicable laws. You agree not to HelloTrade Branding”) are trademarks of HelloTrade, its associates, or licensors (collectively, “Associates”). Except as otherwise set forth herein, you may not use any HelloTrade Branding without the prior written permission of HelloTrade. All other names, logos, product and service names, designs, and slogans on the Services are the trademarks of their respective owners.
User Generated Content. The Platform may contain comments, chat messages, social media posts, discussions, predictions, analysis, or other content generated by users (collectively, “User Content”). Users expressly acknowledge and agree that all User Content reflects solely the opinions of the users who posted such content. The Platform does not endorse, verify, or validate any User Content. No user of the Platform, regardless of their background, credentials, or status, is authorized to provide financial, investment, legal, or professional advice on behalf of the Platform. Users must understand that participating in or relying upon any User Content is done at their own risk.
General Prohibitions and HelloTrade’s Enforcement Rights. In addition to any other prohibitions set forth in these Terms, you agree not to do, and not to allow a third party to do, any of the following:
Use, or allow a third party to use, the Services in a manner that: (i) infringes, misappropriates or violates a third party’s patent, copyright, trademark, trade secret, moral rights or other intellectual property rights, or rights of publicity or privacy; (ii) violates, or encourages any conduct that would violate, any applicable law or regulation or would give rise to civil liability; (iii) is fraudulent, false, misleading or deceptive; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) promotes discrimination, bigotry, racism, hatred, harassment or harm against any individual or group; (vi) is violent or threatening or promotes violence or actions that are threatening to any person or entity; or (vii) promotes illegal or harmful activities or substances;
Use, display, mirror or frame the Services or any individual element within the Services, HelloTrade’s name, any HelloTrade trademark, logo or other proprietary information, or the layout and design of any page or form contained on a page, without HelloTrade’s express written consent;
Access, tamper with, or use non-public areas of the Services, HelloTrade’s computer systems, or the technical delivery systems of HelloTrade’s providers;
Attempt to probe, scan or test the vulnerability of any HelloTrade system or network or breach any security or authentication measures;
Avoid, bypass, remove, deactivate, impair, descramble or otherwise circumvent any technological measure implemented by HelloTrade or any of HelloTrade’s providers or any other third party (including another user) to protect the Services;
Attempt to access or search the Services or download content from the Services using any engine, software, tool, agent, device or mechanism (including spiders, robots, crawlers, data mining tools or the like) other than the software and/or search agents provided by HelloTrade or other generally available third-party web browsers;
Send any unsolicited or unauthorized advertising, promotional materials, email, junk mail, spam, chain letters or other form of solicitation;
Use any meta tags or other hidden text or metadata utilizing a HelloTrade trademark, logo, URL or product name without HelloTrade’s express written consent;
Use the Services, or any portion thereof, for any commercial purpose or for the benefit of any third party or in any manner not permitted by these Terms;
Forge any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way use the Services to send altered, deceptive or false source-identifying information;
Attempt to decipher, decompile, disassemble or reverse engineer any of the software used to provide the Services (unless applicable law permits, despite this limitation);
Interfere with, or attempt to interfere with, the access of any user, host or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the Services;
Collect or store any personally identifiable information from the Services from other users of the Services without their express permission;
Impersonate or misrepresent your affiliation with any person or entity;
Violate any applicable law or regulation; or
Encourage or enable any other individual to do any of the foregoing. HelloTrade is not obligated to monitor access to or use of the Services or to review or edit any content. However, we have the right to do so for the purpose of operating the Services, to ensure compliance with these Terms and to comply with applicable law or other legal requirements. We reserve the right, but are not obligated, to remove or disable access to any content at any time and without notice, including, but not limited to, if we, at our sole discretion, consider it objectionable or in violation of these Terms. We have the right to investigate violations of these Terms or conduct that affects the Services. We may also consult and cooperate with law enforcement authorities to prosecute users who violate the law.
Third-Party Services. We may (i) contract with third-parties, including those providing Wallets, decentralized exchanges and other services related to the Services, (ii) refer you to such third-parties and (iii) provide links to third-party websites (or other online properties that are not owned or controlled by HelloTrade) or services that are not under the control of HelloTrade (collectively, “Third-Party Services”). In addition to these Terms, you may be bound by any additional terms required by providers of Third-Party Services. HelloTrade makes no representations about and accept no liability for, any Third-Party Services. HelloTrade is not responsible for the reliability of any Third-Party Services, the services offered thereby, or for their privacy and security policies and procedures. You acknowledge and agree that HelloTrade has no liability whatsoever with respect to any Third-Party Services.
Termination. We may suspend or terminate your access to and use of the Services, at our sole discretion, at any time and without notice to you. Provisions that, by their nature, should survive termination of these Terms shall survive termination. By way of example, all of the following will survive termination: any obligation you have to pay us or indemnify us, any limitations on our liability, any disclaimers, any terms regarding ownership or intellectual property rights, and terms regarding disputes between us.
Risks. You understand all risks (collectively, the “Risks”) associated with using the Services and holding, transferring, engaging with or otherwise using Digital Assets, including, but not limited to, the risks set forth in Annex A.
Use of the Services in Your Jurisdiction. HelloTrade makes no representations or warranties that use of the Services is appropriate for use in any jurisdictions. You use the Services at your own risk and are responsible for compliance with applicable laws.
Privacy Policy. Please review our Privacy Policy, located at https://www.hello.trade/privacy. Our Privacy Policy also governs your use of the Services and contains information on how we collect, use and share your information.
Feedback. We appreciate feedback, comments, ideas, proposals and suggestions for improvements to the Services (“Feedback”). If you choose to submit Feedback, you agree that we are free to use it without any restriction or compensation to you.
Taxes. It is your responsibility to determine what, if any, taxes apply to your use of the Services, and to report and remit the correct tax to the appropriate tax authority. We are not responsible for determining whether taxes apply to your use of the Services, or for collecting, reporting, or remitting any taxes arising from such use. We encourage you to speak with your personal tax advisor regarding the tax implications of your use of the Service.
Release and Indemnification. You, on behalf of yourself and on behalf of your heirs, estate, executors, administrators, agents, beneficiaries, trustees, legal and other representatives, successors and assigns, hereby irrevocably and unconditionally indemnify and release and forever discharge HelloTrade Parties from any and all Claims that relate to or otherwise involve (i) your access to or use of the Services, (ii) your breach or violation of these Terms or any applicable law or regulation, or (iii) any interaction you have with a third party.
Limitation of Liability.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER HELLOTRADE PARTIES NOR THEIR RESPECTIVE SERVICE PROVIDERS INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, OR DAMAGES FOR LOST PROFITS, LOST REVENUES, LOST SAVINGS, LOST BUSINESS OPPORTUNITY, LOSS OF DATA OR GOODWILL, SERVICE
TO THE MAXIMUM EXTENT PERMITTED BY THE LAW OF THE APPLICABLE JURISDICTION, IN NO EVENT WILL HELLOTRADE’S TOTAL LIABILITY ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR FROM THE USE OF OR INABILITY TO USE THE SERVICES EXCEED THE LESSER OF (I) $10,000 OR (II) THE AMOUNTS YOU ACTUALLY PAID IN FEES TO HELLOTRADE IN THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT FIRST GIVING RISE TO SUCH CLAIM.
THE EXCLUSIONS AND LIMITATIONS OF DAMAGES SET FORTH ABOVE ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN HELLOTRADE AND YOU.
Governing Law. These Terms and any action related thereto will be governed by the laws of the Cayman Islands, without regard to its conflict of laws provisions.
Binding Arbitration; Class Action Waiver.
You and HelloTrade agree that any dispute, claim, or controversy arising out of or relating in any way to these Terms, your use of the Services, or the relationship between the parties, shall be resolved exclusively through final and binding arbitration, rather than in court.
Any dispute, controversy, or claim arising out of or in connection with this Agreement, including any question regarding its existence, validity, or termination, shall be referred to and finally resolved by arbitration seated in the Cayman Islands. The arbitration shall be conducted by a single arbitrator in accordance with the Arbitration Act (2025 Revision) of the Cayman Islands and, where applicable, the rules of the Cayman International Mediation and Arbitration Centre then in effect. The arbitration shall take place in George Town, Grand Cayman, unless the parties mutually agree to another location
The arbitrator shall be empowered to grant whatever relief would be available in a court under law or in equity. The arbitrator’s award shall be final and binding on the parties and may be entered as a judgment in any court of competent jurisdiction.
Class Action Waiver. YOU AND HELLOTRADE AGREE THAT ANY CLAIMS SHALL BE BROUGHT INDIVIDUALLY AND NOT ON A CLASS, COLLECTIVE, REPRESENTATIVE, OR CONSOLIDATED BASIS. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS OR REPRESENTATIVE PROCEEDING.
Venue for Judicial Proceedings. In the event that the arbitration agreement is found not to apply to you or your claim, you agree that any judicial proceeding (other than small claims actions) shall be brought exclusively in the state or federal courts located in George Town, Grand Cayman. You and HelloTrade consent to venue and personal jurisdiction in those courts
Opt-Out Option. You may opt out of this arbitration agreement by sending written notice to legal@hello.trade within thirty (30) days of your initial acceptance of these Terms of Service. Your notice must include your full name, address, and a clear statement that you wish to opt out of arbitration.
General Terms.
These Terms constitute the entire and exclusive understanding and agreement between HelloTrade and you regarding the Services, and these Terms supersede and replace all prior oral or written understandings or agreements between HelloTrade and you regarding the Services. If any provision of these Terms is held invalid or unenforceable by an arbitrator or a court of competent jurisdiction, that provision will be enforced to the maximum extent permissible and the other provisions of these Terms will remain in full force and effect. You may not assign or transfer these Terms, by operation of law or otherwise, without HelloTrade’s prior written consent. Any attempt by you to assign or transfer these Terms, without such consent, will be null. HelloTrade may freely assign or transfer these Terms without restriction. Subject to the foregoing, these Terms will bind and inure to the benefit of the parties, their successors and permitted assigns.
Notices or other communications provided by HelloTrade under these Terms will be given (i) via email, or (ii) by posting to the Services. For notices made by email, the date of receipt will be deemed the date on which such notice is transmitted.
HelloTrade’s failure to enforce any right or provision of these Terms will not be considered a waiver of such right or provision. The waiver of any such right or provision will be effective only if in writing and signed by a duly authorized representative of HelloTrade. Except as expressly set forth in these Terms, the exercise by either party of any of its remedies under these Terms will be without prejudice to its other remedies under these Terms or otherwise.
You acknowledge and agree that in entering into these Terms and using the Services you have not relied and are not relying on any representations, warranties or other statements whatsoever, whether written or oral (from or by us or any person acting on our behalf) other than those expressly set out in these Terms (or other related documents explicitly referred to herein) and that you do not have any right or remedy rising out of any representation, warranty or other statement not expressly set out in these Terms.
Contact Information. If you have any questions about these Terms or the Services, please contact HelloTrade at legal@hello.trade.
Annex A
Assumed Risks
By using the Services, you acknowledge, understand, and agree that engaging in transactions involving Digital Assets carries significant risks. You confirm that you have read, understood, and accepted the below risks. You understand that this Annex does not represent a complete list of all potential risks associated with Digital Asset transactions or the Services and that you should conduct your own due diligence and seek independent advice if necessary. You agree that you assume full responsibility for all risks related to your use of the Services, including, but not limited to those set forth below, and that HelloTrade Parties are not liable for any loss or damage arising therefrom.
Market Risk. The value of Digital Assets can be extremely volatile. Prices can fluctuate significantly in a short period due to factors including but not limited to speculation, adoption, technology, regulation, or market sentiment. You may lose the entire value of your assets and / or you may not be able to regain access to your Digital Assets in time to take advantage of any financial opportunities.
Regulatory Risk. Digital Assets may be subject to regulatory scrutiny or legal changes in one or more jurisdictions. Laws and regulations can change rapidly and may impact the legality, tax treatment, or use of Digital Assets. You are responsible for complying with all applicable laws.
Custodial and Wallet Risk. You are solely responsible for maintaining the security of your private keys, wallet credentials, and account information. Loss of access to your wallet (e.g., due to loss of keys or credentials) may result in the permanent loss of your assets.
Technology and Security Risks. Interacting directly or indirectly with blockchains and blockchain-based Smart Contracts. These technologies, especially Digital Assets, are inherently volatile and blockchain-based systems may experience errors, bugs, cyberattacks, Smart Contract vulnerabilities, forks, attacks, downtime, or failures; potentially leading to a total loss of your Digital Assets or funds. Transactions on the Platform may be affected by system failures, software bugs, vulnerabilities, cyberattacks, or other technological issues. Smart contracts and blockchain protocols may contain undetected flaws or be exploited by malicious actors.
Immutability of Digital Asset Transfers. The immutability of Digital Asset transfers. Digital Asset transfers are permanent and immutable. Once confirmed, transactions (including programmed data associated with a Digital Asset transfer) cannot be undone by you, or us. Double-check before finalizing any transaction
Network Risk. Digital Asset transactions depend on blockchain networks that are decentralized and outside of HelloTrade’s control. Delays, forks, congestion, or failures in these networks may result in transaction failures, loss of funds, or execution at unfavorable prices.
Liquidity Risk. Some Digital Assets may have limited liquidity, making it difficult or impossible to buy, sell, or convert them at desired times or prices. You may be unable to exit a position or realize value.
Counterparty Risk. When engaging with third-party protocols, liquidity pools, decentralized finance platforms or service providers through the Services, you bear the risk that such counterparties may fail to perform, become insolvent, or act fraudulently.
Tax Risk. The tax treatment of Digital Assets is uncertain and may vary by jurisdiction. You are solely responsible for determining and fulfilling any tax obligations arising from your use of the Services and any Digital Asset transactions.
Risk of Total Loss. You acknowledge that using the Services may result in the loss of some or all of your Digital Assets, including through market movements, operational errors, protocol failures, or user mistakes. You accept full responsibility for such outcomes.
Leverage and Liquidation Risk. Trading Perpetuals involves leverage and the risk of rapid and total loss. Adverse market movements can cause your positions to be liquidated, in whole or in part, in extreme volatility, at prices materially worse than the prevailing market and with limited or no notice. You may lose more than your initial margin in periods of dislocation, and you accept any resulting deficit balance.
Oracle Risk. Prices, funding, margin levels and other Platform parameters depend on Oracles. Oracles may be subject to error, manipulation, downtime, delay, fork, or failure, any of which may produce inaccurate values used to trigger liquidations, calculate funding, or set mark prices. You assume all risk of Oracle malfunction.
Smart Contract Upgrade and Pause Risk. HelloTrade's Smart Contracts are pausable and upgradeable. Pauses or upgrades may prevent you from depositing, withdrawing, opening or closing positions, redeeming Tokenized RWAs or Tokenized Private Company Securities, or accessing your Digital Assets for an extended period. Upgrades may modify the terms on which your assets are held or settled. You assume all risk associated with such pauses, upgrades and migrations.
Broker, Custodian and Settlement Risk. Tokenized RWAs depend on regulated broker-dealers and custodians to acquire, hold and dispose of underlying off-chain securities. Failure, insolvency, fraud, regulatory action, suspension or operational disruption of any such Broker or custodian, or any settlement mismatch between on-chain and off-chain systems, may result in delays, loss of value, or inability to redeem your Tokenized RWAs.
Private Company and SPV Risk. Tokenized Private Company Securities are speculative, highly illiquid, and may be impossible to value, transfer or redeem. The underlying private companies may fail, be acquired at low valuations, suffer dilution, restrict transfers, or otherwise materially impair the value of the Tokenized Private Company Security. SPV structures introduce additional counterparty, structural and tax risks. You may lose all amounts invested.
Internal Market Maker / Conflict Risk. HelloTrade and its affiliates may act as principal counterparty to your trades and may have economic interests adverse to yours, including positions in the same instrument, hedging activity on external venues, and proprietary trading. HelloTrade is under no obligation to provide liquidity or competitive pricing, and you acknowledge these conflicts of interest.
Stablecoin Yield / Third-Party Protocol Risk. Stablecoin yield depends on third-party issuers and protocols, including their reserve composition, governance, on-chain code, regulatory standing and operational integrity. Depegs, insolvencies, runs, regulatory enforcement, Smart Contract exploits, governance actions, and other adverse events affecting any such third party may result in loss of all or part of your Digital Assets and any related yield.
Regulatory and Jurisdictional Risk. HelloTrade and the Platform operate across multiple jurisdictions. Regulatory developments (including registration, licensing, enforcement, sanctions, taxation, and consumer-protection actions) in Panama, the British Virgin Islands, the United States, or any other relevant jurisdiction may force HelloTrade to restrict, suspend or modify the Platform, delist products, freeze user balances, or wind down operations. You bear all risk associated with any such developments.